Return & Refund
At Pxuycasb™, we want you to feel confident and comfortable with every purchase.
This policy explains how Park Hill Collection LLC handles returns, exchanges, and refunds in a clear and fair way. ✨
1. Return Window
We accept eligible returns within 30 days after your order is delivered.
To qualify for a return, the item should be:
Unused and in original condition
Returned with original packaging, tags, or accessories when applicable
Supported by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, missing parts, or returned without approval may not be accepted.
2. How to Request a Return 📩
To begin a return request, please contact us first:
Email: service@tnbszp.com
Once your request is reviewed and approved, we will provide return instructions, including where and how to send the item.
Please note: returns sent without prior authorization may not be processed.
3. Damaged, Defective, or Wrong Items
Please inspect your order shortly after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and clear photos.
We will review the issue and help arrange a suitable solution, such as a replacement, refund, or other support. 💛
4. Items That Cannot Be Returned
For safety, hygiene, or product-specific reasons, certain items may not be eligible for return, including:
Perishable goods
Personalized or customized items
Gift cards
Final-sale, clearance, or promotional items
Items that have been used, altered, or damaged after delivery
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend:
Requesting a return for the original item
Waiting for return approval
Placing a new order for the item you prefer
This helps ensure the replacement product is reserved and processed more quickly.
6. EU Customer Return Rights
For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days without giving a reason.
The item must still be unused, in its original condition, and returned with proof of purchase and original packaging when applicable.
This right applies in addition to our standard return policy where required by law.
7. Refund Process
After we receive and inspect your returned item, we will notify you of the refund status.
If approved:
Refunds will be issued to the original payment method
Please allow up to 10 business days for processing
Your bank or card provider may need additional time to post the refund
If more than 15 business days have passed after refund approval, please contact us for assistance.
Thank you for shopping with Pxuycasb™.
We are here to make your return experience simple, fair, and helpful. 🌿